FAQ | Frequently Asked Questions | EasyPuff Vape Store

10 Accounts & Orders

You have a section under your account called transaction history it will be in there.
It seems you may have an out of stock product left in the cart from last time if you go into your cart press the red x that will delete it.
Thanks for getting in touch with us. We want to apologise for the mishap with your order, and we will endeavour to rectify this error as soon as possible. To speed up the process, please provide your order number, Name, email address
Please check your spam/junk emails as sometimes they end up in there, also please refresh your page and try to log in with email and password being 1234, please let us know how this goes.
Sorry no you cant we need to know your details so we can ship it to you
oops, try and refresh your page to make sure you are logged into your account, let us know if you have any more problems.
We have a specials page that has our weekly specials if you keep an eye on that regularly you find a good deal. We also have a reward points system, which you earn with every purchase, redeeming them will give you a 5% discount, Subscribe to our newsletter, and you will be updated with exclusive... Read more
You get a 5% discount on every purchase.
No sorry, these are separate, the online orders earn points for each order, I will double-check this for you if this is ok?
No sorry but we have a rewards points program, you can use your reward points to discount your order, we don't have any coupons as such sorry, the Reward points can be found in your cart, you need to add them and apply to get the discount, hope this helps.

22 Shipping

Yes we ship worldwide using DHL
The fastest way to resolve this is to ring the courier company and quote your tracking number they will launch an enquiry then get back to you here are the contact details.DHL - Customer Service. Call 0844 248 0828
Depending on what bank your with it might take a day or two for the transaction to appear in our bank, we dont action the order until your funds have cleared.
Order the Night before, If you want to avoid the weekends place your order early on in the week.
There will be an update scan when this gets to the next point when you receive the first one; this is letting you know it has been collected and on its way. Give it a day or so to update if there is still nothing get back to us.
Sorry to hear that, you can log in into your account and check there, but before you do this check your spam folder. If you still can't find it give us bell our contact details are at the bottom of this page.
No sorry, only Monday to Friday.
Yes we are we are an essential business trading online
$7 or free shipping over $70
Shipping with DHL should take between 3-6 working daysShipping with First Global should take between 6-10 working daysPlease allow up to 2 extra days if you are ordering on Friday- Saturday
DHL - Customer Service. Call 0844 248 0828
Many variables can cause a shipment to be delayed. Here are some pointers that will increase the chances of smooth delivery. Use DHL Express shipping, it might cost a little more, but it's worth it because their service is top-notch and fast.
New Zealand: The difference in cost was not much less than tracked courier service, so we discontinued this service. australia: No, we discontinued this service. It was unreliable and very slow. tracking would stop once the 3rd party carrier picked up in Australia made customers frustrated as there was no... Read more
Unfortunately, we don't have any control over this, and the shipping companies set the price. We have used cheaper services in the past but found them very unreliable. DHL and First Global have always been very efficient with a 99% delivery rate to Australia.
We are very sorry, but this is for New Zealand customers only.
From time to time this happens, we do our best to get our customers items out fast, 93% of sent packages arrive on time. We rely on 3rd party companies so once your parcel leaves our warehouse, it's out of our hands.
DHL Express - $28 - $38
Yes, however, there are remote areas that take a little longer for delivery.
Yes, we do Monday - Friday

5 Payments

Yes you can our bank account number will be on your order confirmation email
No sorry, we only accept credit payments.
Your name and order number if you can please
Sorry to hear that, you can log in into your account and check in your transaction history it will be in there, but before you do this check your spam folder.
You can pay with a credit card; you need to go through the order and select credit card, you will be taken to a page that will say PAYPAL scroll down under there is a small line to choose a credit card, hope this helps

18 Tricks & Tips

These terms are used to describe the ihale of a device.MTL stands for Mouth to Lung and produces the same inhale that you would find when using a cigaretteDTL stands for Direct to Lung and is an inhale that creates a greater amount of vapour then you would find in a cigarette
Any MTL devices are going to produce lower amount of vapour as they give you the same sensation as a cigarette.These devices are generally known as e-cigarettes, open or closed pods, or will have MTL in the title.
If you want vaping to feel and taste the same as smoking then we recommend using a tobacco flavoured e-liquid.Some people do not want to have the taste of tobacco when vaping so a great alternative to start with is a fruity flavoured e-liquid
Yes vaping has helped a lot of people quit smoking by mimicking the same sensation as smoking and getting the nicotine that your body is craving. Yes vaping has helped a lot of people quit smoking by mimicking the same sensation as smoking and getting the nicotine that your body is craving.
A vape mod is a larger version of regular vapes and comes with advanced features that are modified to your taste. All the traditional components of a vaping device like the battery, heating unit, wicking system, and e-juice capacity are enhanced.
There's a drop-down menu underneath select bottle size and strength.
They come in a variety of different strengths 0mg ,3mg ,6mg ,12mg ,18mg ,24mg ,30mg ,50mg. If your a beginner or a little unsure of what strength you need I suggest contacting us for advice first.
They come in 10ml, 30ml, 60ml, 100ml,120ml sizes
An unregulated mod which is also known as a mech mod has little to no safety features on it; these mods are for advanced users only and for those who have an understanding of ohm's law, an unregulated mod should never be brought or sold to anyone that doesn't have these understandings as it can be... Read more
A regulated mod is a device that has safety features on it as is has a circuit board inside to ensure that if the device is being stressed, it will shut itself off. Most devices that are sold to the general public are regulated device. Regulated devices can also include variable wattage or voltage... Read more
A vape pen is a pen or stick style vape. The pen generally refers to the bottom part of the device which houses the battery inside and then you have a tank which connects on top of it.
Yes, we do we have a great selection of them, refillable or prefilled.
There are two types of pod systems.The first is a prefilled pod system; these pods are prefilled with E-liquid, the pod will fit into its compatible battery and is vaporized by drawing on the mouthpiece.The second kind is a refillable pod system, with these systems you fill the pod with your desired E-liquid and then attach it to a compatible device. These refillable pods generally last between 5 - 7 refills before the pod need... Read more
A cigalike is commonly known as an e-cigarette its a vaporizer that looks like a cigarette. It has two components: the battery and the cartridge. The cartridge is prefilled with e-liquid and nicotine if you wish. It is screwed onto the battery and then is vaporized by puffing on it. The cartridges only have a limited amount of E-liquid in them and are disposed of when they are empty, and the new one is screwed onto the battery. The battery in a cigalike is rechargeable via USB... Read more
A coil is a component that fits inside of your tank and is the item that produces the vapour. The coil is made up of wire that is wrapped like a coil and cotton, which goes around the outside of the wire. The cotton on the outside of the coil soaks up the juice from inside your tank when you fire or inhale your device the coil heats up to vaporize the soaked up E-liquid from the cotton creating the vapour you inhale.Vaping is a journey and a learning experience, and the ideal products for you are likely to change as you go. You can save yourself a lot of trouble, though, with a bit of advice from an expert before you begin. These are the 7 essential vaping tips that every beginner should know. Vape Mag NZ is New Zealands best resource for articles, News, and Vape... Read more
A tank is a component of a vaporizer that holds your E-liquid for you. These come in many different sizes for different vaping styles.
They start from $30 and can go as high as $1000 our most expensive vape is about $200
A vaporizer or more commonly known as a vape is a device used to vaporize E-liquid for inhalation. A vaporizer is a broad name for all types of vapes and e-cigarettes.

6 Returns - Refund Policy

To lodge a return please fill in our online returns form here.

Yes, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
After receiving the item our team will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Or will exchange the product
Yes, you can, If a product was bought instore please bring it back to the original store of purchasing. In-store products will need to be held for 24hrs for inspection.
All refunds or exchanges need the original packaging and proof of purchase, once we receive your item, we will inspect it and notify you as to what we can do for you.
Yes, however refunds or exchanges can only be made on items that have a manufacturing fault, this means that any damage caused by the consumer will not result in a refund or exchange.

5 Rewards & Specials

Yes, they do after three months.
Once you have selected the items, you wish to order and added them to your cart, proceed to the checkout. Under the shopping list the option to choose reward points or discount vouchers, reward points are applied to your account once the product has been shipped and your order is showing complete.
Every time you purchase EasyPuff, you will be rewarded with reward points. These can be used to either purchase products if you save them or can be applied to your orders for a discount.
Unfortunately not, however, we do have a reward points system, which you can use on every order.

7 Batteries

That's no good, Easypuff has a lifetime warranty on all their e-cigarette batteries. We have developed a fast-tracking system without needing our customers to return them. All you have to do is make a little note when you're next making an order for cartridges or Anything related to the EasyPuff branded products and one of the team will pop one in there for you. If Anything doesn't look, smell, or seem right when in doubt, contact us. More information on battery safety... Read more
The best way to charge batteries is with an external battery charger. We do not recommend charging your cells through your mods USB port unless the manufacturer has supported it. External battery chargers have safety features built into them and are designed to ramp up the power to the battery slowly, this makes recharging them easier on the battery. Avoid cheap Chinese products, buy reliable brands like Efest, Nitecore and always get advice from your local vape store before purchasing... Read more
When carrying spare batteries with you, make sure you're carrying them in such a way that nothing metal (keys, pens, etc.) can connect to both ends of the battery or damage the wrap around the cell. Accidentally closing the circuit like this can cause the battery to discharge and short out rapidly.
If the battery becomes hot inside your mod, remove it from the mod and discontinue use.
Yes always charge new batteries before using them, If you're using a mod that uses more than one cell, those batteries should be the same age. You should "marry" the batteries to each other: buy them together, use them together, charge them together.
Batteries should be stored In a protective battery case in a cool, dry area away from children. Never store your batteries in a car or direct sunlight. 70F degrees can quickly reach temperatures over 100F degrees in a car. Even if it's "just for a moment" don't do it.

Battery safety is essential, Don't use batteries if they show any of the following signs

Showing rust or corrosion
If the wrap has been damaged
Bulging or swelling
Giving off a strange odour
Abnormally hot to the touch

13 E-liquid

Nicotine salts is a smoother but stronger form of nicotine designed for Mouth to Lung vaping, this is a very similar sensation to smoking. You are able to get more nicotine this way without feeling the need to be vaping constantlyNicotine salts is easier to use to quit smoking with.Freebase Nicotine is generally found in lower percentages and used in bigger device for direct lung inhaling. This is an inhale that gives you a greater amount of vapor inhaled.There is no drop down menu to chose my strength.Unfortunately if there is no strength in the drop down menu this does mean that we are out of... Read more
An e-cig cartridge generally lasts 150-200 Puffs?
If the strength you require doesn't drop down it the box it means that we do not have it in stock.If you are after a specific strength you require and we have a lower strength available you can choose that and request the strength you require in the comments.
Yes we can add nicotine to your juice, please write in the comments section which flavour you would like nicotine added to and what level of nicotine you would like.
There are three main factorsAirflow Wattage JuiceAirflow is going to be a critical factor in having thicker clouds. The more open your airflow is the more vapour production you are going to create because there is a more significant amount of air that is going to be able to pass by the coil as you inhale.Wattage is another critical factor in getting thicker clouds.When you are turning up the wattage on your device, you are generating more power to pass through your coil, heating it hotter and faster. This means that the coil is going to be working harder and creating vapour more efficiently.The last factor will be with your e-liquids.The thicker your E-liquid is, the more vapour production will occur as the higher levels of VG found in the juice is going to produce more significant cloudsMost e liquids on the market now state the percentage of VG to PG.Good percentages to go with are 70/30, which means 70% VG to 30%... Read more
Depends on the device you're using, and if you're vaping over 30 watts with a sub-ohm tank the chances are you should be using 70/30 mix for smaller pod-style devices you should be using a 50/50 mix
Nicotine is one of the most badly understood substances in the world. Much of the negative response it generates comes from its active role in the tobacco industry. Here's the fact. Smokers smoke cigarettes to get the nicotine-induced high. There are no two ways about it – nicotine is the primary ingredient in cigarettes. And, yes, cigarettes do cause cancer. But, it is not the nicotine that causes cancer. Cigarettes also contain a variety of carcinogens like tar, ash, carbon monoxide, arsenic, and even formaldehyde, among other harmful chemicals. It is these chemicals that cause terrible health problems among smokers. Not... Read more
VG is vegetable glycerin. It's is a sweet thick liquid derived from vegetable oils. It is used in E-liquid to give it a thick feeling in the vapour, it also provides a smoother throat hit compared to PG.VG can also be found in the following products:ToothpasteHand cream and soap.Beauty productsPet... Read more
Nicotine salt e-liquid is standard e-liquid with an added acid that lowers the pH of the nicotine and returns it to its original salt form.If you’re a full-time vaper, you’ve already adjusted to a decreased nicotine intake compared to what you’d get from smoking. A 25 mg nicotine salt e-liquid will likely provide more nicotine than whatever e-liquid you’re using now. Do you still smoke an occasional cigarette? Do you feel tempted to smoke because vaping doesn’t satisfy you completely? If you answered “yes” to either of those questions, it might be worth your while to try nicotine salt e-liquid. Otherwise, it’s probably best for you to stick with what you’re currently using. Our Nicotine... Read more
Nothing can ruin your vaping experience more quickly than an e-liquid with the wrong nicotine strength. If the nicotine strength of your e-liquid is too low, it's impossible to get any real satisfaction out of vaping – and if the nicotine strength is too high, you'll find the vapour so harsh that you won't even want to vape. What makes things even worse is the fact that you're most likely to pick the wrong e-liquid nicotine strength when you're entirely new to vaping. You'll have a terrible experience with your first e-cigarette, and you may not know why. If the background is awful enough, you may not even try vaping again. Let's make sure that doesn't... Read more
While vaping may be much safer than smoking, Anything done excessively can be harmful. We are told to drink a certain amount of water every day to stay healthy, but if you drink too much water, you can do serious harm to yourself. Don't take the risk, just to get a few likes on Facebook or a few views on YouTube. Popularity just isn't worth... Read more
Nicotine is not 100% safe, it is addictive, however when you have been smoking traditional cigarettes for a while, your body becomes addicted to nicotine. Whenever you attempt to quit smoking, you experience intense cravings to smoke again, and your body goes through withdrawals. We do not recommend non-smokers vaping... Read more
E-liquid is made up of 3-4 ingredients.VG or Vegetable GlycerinPG or Propylene GlycolFlavourings Artificial and NaturalNicotine - Pharmaceutical grade and extracted from tobacco plantsEasyPuff only sell e-liquid that is manufactured in a ISO lab with quality ingredients.It’s usually best to avoid e-liquids that contain anything apart from these four ingredients. Vitamins, colouring, supplements like caffeine – these don’t do anything for the quality of your vape, and unlike flavourings, they haven’t been selected for inhalation safety. But if you stick to the ingredients listed here you can look forward to a low-risk and enjoyable vaping... Read more
Vaping Products may contain nicotine, which is a highly addictive substance