Shipping - Questions Answers 

Yes, we offer international shipping to select countries. Please check our website for a list ofcountries we ship to and shipping rates.

We aim to process and ship all orders within 24 hours of payment confirmation. Delivery times vary depending on your location and your preferred shipping method at checkout.

We use a variety of shipping carriers, including NZ Courier, NZ Post, DHL, and local couriers depending on your location and the shipping method you choose at checkout.

Yes, once your order is processed and shipped, you will receive an email notification with a tracking number and a link to the carrier's website. You can click on the link or enter the tracking number on the carrier's website to track your order status.

Shipping costs vary depending on your location, the weight and dimensions of your order, and the shipping method you choose at checkout. Please check our website for shipping rates.

Yes, we offer free standard shipping on all orders over a certain amount. Please check our website for the current free shipping threshold.

If your package is lost or stolen, please contact our customer support team immediately. We will work with the shipping carrier to locate your package and resolve the issue.

If your package is damaged upon arrival, please contact our customer support team immediately. We may ask for photos of the damaged package for verification purposes. We will work with the shipping carrier to resolve the issue and provide a replacement or refund if necessary.

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. If the order has not yet been shipped, we may be able to update the address for you. However, if the order has already been shipped, we cannot change the shipping address, and you will have to contact the shipping company directly.

Yes, we ship to PO boxes and APO/FPO addresses to australia customers only. However, please note that delivery times may be longer at these addresses.