AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
AUSTRALIA FREE SHIPPING ON ORDERS ABOVE $300
Most frequently asked questions can be found here in our vaping FAQ, if you do need any help please contact us via our live chat portal or email at support@easypuff.co.nz
We accept a range of payment methods, including Visa, Mastercard, bank deposit, PoliPay, and Laybuy. You can select your preferred payment method at checkout. All payments are processed securely using SSL encryption to protect your personal information.
If you are not satisfied with your purchase, please contact our customer support team within 7 days of receiving your order to initiate the refund process. The item must be unused and in its original packaging. We will provide you with a return shipping label and instructions on returning the item. Once we receive the item and verify its condition, we will refund your original payment method.
Refunds are usually processed within 5-10 business days of receiving the returned item. However, the time it takes for the refund to appear on your account may vary depending on your bank or payment provider.
We do not offer direct exchanges. If you would like to exchange a product for a different one, please initiate the return process for the original product. Then, place an order for the desired product.
We take quality control seriously and ensure our products arrive in perfect condition. If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving your order to initiate the return process. We may ask for photos of the defective or damaged product for verification. Once the return is approved, we will provide you with a return shipping label and instructions on returning the item. Once we receive the item and verify its condition, we will issue a refund or replacement, depending on your preference.
If you received the wrong product, please contact our customer support team within 7 days of receiving your order to initiate the return process. We will provide you with a return shipping label and instructions for returning the item. Once we receive the item and verify the error, we will issue a refund or replacement, depending on your preference.
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