EasyPuff Shipping Policy

Fast & Reliable Delivery Across New Zealand

At EasyPuff, we’re dedicated to delivering your vaping products quickly and safely, ensuring you enjoy your purchases with minimal wait time.

• Free Standard Shipping: We offer complimentary shipping on all orders over NZ$50. For orders under this amount, a nominal fee of NZ$5 applies. Deliveries typically arrive within 2-4 working days.
• Express Shipping: For those needing their items sooner, express shipping is available for NZ$10, promising next working day delivery for orders placed before 2pm NZT (applicable to most urban areas).
• Rural Delivery: Deliveries to rural addresses might take an extra 1-2 days. We appreciate your patience.

Track Your Order

Once your order is on its way, you’ll receive an email with a tracking number. Use it to check the status of your shipment on the courier’s website.

EasyPuff Returns & Refunds Policy

Your Satisfaction, Our Commitment

We strive for your complete satisfaction. If you’re not entirely happy with your purchase, here’s how we can rectify that:

• Returns: You’re welcome to return any unopened and unused items within 30 days of receipt. Please understand, for health and safety, we cannot accept returns on items that have been opened or used.
• Faulty Products: Encounter an issue? Please contact us within 7 days. We’ll arrange for the item to be returned and offer a choice of a replacement or a refund.
• Initiating a Return: Start by contacting our customer service team at support@easypuff.co.nz or call us at +64 7 925 0904. Please mention your order number, the items you’re returning, and the reason.

Refunds

Upon receiving and inspecting your return, we’ll process your refund or exchange as quickly as possible. Refunds will be credited back to your original payment method.

For any questions about your order, shipping, or returns, don’t hesitate to get in touch with us at EasyPuff. Our team is ready to assist you with any queries or concerns you might have.