Refund policy

We offer a 3-month warranty on all manufacturer's parts on EasyPuff products, which is exclusive to the original purchaser and cannot be transferred.

• The scope of warranty coverage is limited to hardware and electronic components. There are no liquids, cartridges, disposables, or bonus items included in this offer.
• The warranty covers manufacturing defects, but does not cover wear and tear, accidental or intentional damage, misuse, unauthorised repairs, or deviations from instructions.
• It is necessary for buyers to report any product defects within 24 hours of receipt in order to qualify for potential refunds or replacements. It is possible that a claim may be denied as a result of delays.
• In the event that replacements are not available, refunds will be issued, subject to verification of the product's faults.
• The buyer may be required to submit photographic evidence of the product's defects in order to receive authorization for a return, repair, or refund.
• During the return process and assessment, all accessories and items that were received with the product must be returned for a comprehensive evaluation. The buyer is responsible for the return shipping costs if the returned product is determined to be functional.

Return Authorization Policy:
Returns must be accompanied by a prior authorization and must occur within 90 days of the buyer's receipt of the product, with delays potentially leading to the claim being denied.

Limited Warranty: 
Certain products are covered by a Limited Warranty, exclusively available through EasyPuff's website. The warranty covers defects in manufacturing, materials, and workmanship under normal usage.

E-liquids, disposable products, flavour cartridges, and apparel are excluded from the Limited Warranty.

Conditions for Maintaining Warranty Validity:
The warranty becomes void if the product is repaired or altered by an unauthorised party, misused, or used in a manner contrary to the instructions provided.

In the event of a defect, items may be replaced with similar products, constituting the sole remedy available to customers.

Battery Warranty:
EasyPuff 4Steps batteries are covered by a 90-day warranty, provided that the terms and conditions of the warranty are met.

The procedure for reporting product defects is as follows: 
Customers are encouraged to contact EasyPuff for assistance in troubleshooting and possibly obtaining authorization for product repair or replacement.

A shipping insurance policy provides protection against damage, loss, or theft, with specific stipulations for Australian and New Zealand customers regarding parcel delivery and signature requirements.

If you need to contact EasyPuff for returns, please email them at support@easypuff.co.nz. Make sure to quote your purchase order ID in the email, and use “Returns” as the subject line. This will help them process your request efficiently.

The 0800 number for the National Poisons Centre in New Zealand is 0800 764 766. This service is available 24/7 for all New Zealanders.