Terms of service

EasyPuff Website Terms and Conditions

R18 Age Restriction Under New Zealand Law

In compliance with New Zealand laws, only individuals aged 18 and over (R18) are permitted to purchase vaping products from our website. This age restriction is strictly enforced to ensure responsible usage.

Nicotine and Addictiveness

• Please be aware that nicotine is an addictive substance. Our products containing nicotine are only available for purchase online via the EasyPuff website.

Online Purchases and Delivery

• Business Address Delivery: Products can be delivered to business addresses.
• Signature Requirement: Deliveries require a signature upon receipt, ensuring that the recipient is of legal age.
• Residential Deliveries: To comply with regulations, if no one is  home a card to call will left. 

Click and Collect Option

• Availability in Retail Stores: Customers have the option to use ‘Click and Collect’ at our retail stores.
• ID Verification: Proper identification will be checked or is required to be viewed at the point of collection to confirm the purchaser’s age.

Agreement to Terms

By accessing and using the EasyPuff website, you are entering into a legally binding contract with Global Innovations Ltd. This agreement governs your use of our website and services. Please read these terms carefully.

Age Restriction

• You must be 18 years or older to use this site, especially when purchasing e-juice or cartomizers. Confirming your age by ticking the box is mandatory.

Operational Policy

• 24/7 Ordering: Orders can be placed on our website at any time.
• Customer Support: Available Monday to Friday during working hours for any assistance.
• Payment Methods: Multiple payment options are available, with varying processing fees (0-3.7%).
• Response Time: We aim to respond within 12 hours to all enquiries.
• Shipping: Orders are typically dispatched within 24 hours. Delays, if any, will be communicated via email.
• Delivery Responsibility: Ensure availability for delivery or bear additional rescheduling costs.
• Order Confirmation: Keep your order details, including the transaction number, for smooth communication.

Battery Disclaimer

• Purchasing batteries from Global Innovations Ltd entails accepting full responsibility for their safe usage. We are not liable for any harm due to improper handling or usage of lithium batteries.

Australia important update 1/2/2024

It is anticipated that importing vaping products under personal importation will cease on March 1, 2024. A solution is in the process of being developed, and we will keep you informed.

• Our products will only be supplied into Australia until the end of February 2024.
• Moreover, we regret to inform our customers that we will no longer be responsible for lost purchases after March 1, 2024.
• Compliance with regulations: Our operations are subject to changes in regulatory environments. The decision was made to cease supply in March 2024 due to upcoming regulations in Australia.
• Order fulfillment: All orders placed before the end of February 2024 will be fulfilled in accordance with our standard terms and conditions.
• We will update our content and policies regularly as further information becomes available regarding the changes in regulations. For the latest updates, we encourage our customers to visit our website frequently.
• Customer Support: If you have any questions or concerns about your order or these changes, please contact our customer support team.
• Acknowledgement and agreement: By placing an order with us, you acknowledge and agree to these terms and conditions..
• The terms and conditions outlined here are integral to ensuring a safe, efficient, and lawful experience on the EasyPuff website. Users must be of legal age and are responsible for understanding and adhering to these terms. Our operational policy ensures 24/7 service availability and prompt customer support, aiming for a seamless user experience. The battery disclaimer is crucial for customer safety, highlighting the importance of responsible usage of electronic devices.