Terms of service

Last Updated: 30 June 2025

R18 Age Restriction Under New Zealand Law

In compliance with New Zealand law, only individuals aged 18 and over (R18) are permitted to purchase vaping products from this website. This age restriction is strictly enforced to ensure responsible usage and compliance with regulations.

Nicotine and Addictiveness

Nicotine is an addictive substance. Products containing nicotine are available only to individuals over 18 years of age and may be purchased exclusively via the EasyPuff website.

Online Purchases and Delivery

Business Address Delivery: We deliver to business addresses.
Signature Requirement: All deliveries require a signature upon receipt to confirm the recipient is of legal age.
Residential Deliveries: If no one is home, a Card to Call will be left in compliance with regulatory requirements.

Click and Collect Option

Availability: Click and Collect is available at our EasyPuff retail stores.
ID Verification: You must present valid identification at the point of collection to confirm you are 18 or over.

Agreement to Terms

By accessing and using the EasyPuff website, you enter into a legally binding contract with Global Innovations Ltd. This agreement governs your use of the website and related services. Please read these terms carefully before proceeding.

Age Restriction

You must be 18 years or older to use this site and to purchase any vaping products, including e-juice and cartomizers. You are required to confirm your age by ticking the acknowledgement box before completing any purchase.

Operational Policy

24/7 Ordering: Orders can be placed at any time through our website.
Customer Support: Available Monday to Friday during working hours for assistance.
Payment Methods: We accept multiple payment methods. Processing fees range between 0–3.7%, depending on the payment type.
Response Time: We aim to respond to all enquiries within 12 hours.
Shipping: Orders are usually dispatched within 24 hours. Any delays will be communicated via email.
Delivery Responsibility: You must ensure someone is available to accept delivery. Additional rescheduling costs are the customer’s responsibility.
Order Confirmation: Retain your order details and transaction number for reference and support.

Battery Disclaimer

When purchasing batteries from Global Innovations Ltd, you accept full responsibility for their safe handling and use. We are not liable for any damage, injury, or loss arising from improper handling, storage, or use of lithium batteries. Always follow manufacturer guidelines for charging and usage.

Important Update – Australia (Effective 1 February 2024.

Important Update – Australia (Effective 1 March 2024)

Personal Importation Ended: As of 1 March 2024, EasyPuff no longer supplies vaping products directly to customers in Australia under personal importation.
Supply via Quit Hero: However, you can continue to access nicotine products supplied by EasyPuff through our trusted partner, Quit Hero.
How to Order: For easy access, please click the link below to visit Quit Hero and browse available products:

👉 Order Nicotine Products from Quit Hero

Regulatory Compliance: This change was made to comply with Australian regulations prohibiting direct consumer imports.
Customer Support: If you have any questions or require assistance, please contact our customer service team.

Acknowledgement and Agreement

By placing an order or using our website, you acknowledge and agree to these terms and conditions.

These terms ensure a safe, efficient, and lawful experience when purchasing from EasyPuff. Users are responsible for understanding and complying with all conditions, including age restrictions and safety notices.

Contact Information

EasyPuff Customer Service
Global Innovations Ltd, trading as EasyPuff
1287 Cameron Road
Tauranga 3112
New Zealand

Phone: +64 7 925 0904
Email: support@easypuff.co.nz