Frequently Asked Questions
Frequently Asked Questions
YES, According to section 40 of the Smokefree Environments and Regulated Products Act, it is illegal for an individual to sell a notifiable product to anyone under the age of 18. Moreover, if a notifiable product is sold to an individual of any age, it is also prohibited to deliver or arrange for its delivery to someone under 18 years old.
You can find answers to the most common inquiries in our vaping FAQ section. Should you require further assistance, feel free to reach out to us through our live chat portal or via email at support@easypuff.co.nz.
Introduction:
Teen vaping has been a growing concern in New Zealand and around the world. While vaping is generally considered a less harmful alternative to smoking, it is important to understand the potential risks and consequences associated with vaping among young people. In this Q&A, we will address some of the most commonly asked questions about teen vaping in New Zealand.
Q: What is teen vaping?
A: Teen vaping refers to the use of electronic cigarettes or other vaping devices by individuals who are under the age of 18. In New Zealand, it is illegal to sell vaping products to anyone under the age of 18.
Q: Why is teen vaping a concern?
A: Teen vaping is a concern because nicotine exposure during adolescence can harm the developing brain, leading to long-term effects on learning, attention, and memory. Additionally, vaping can lead to the use of other nicotine products, such as cigarettes, and can also have negative effects on respiratory and cardiovascular health.
Q: How prevalent is teen vaping in New Zealand?
A: According to a 2020 study by Action for Smokefree 2025, 24% of high school students reported using e-cigarettes in the past month. This is a significant increase from previous years and highlights the need for continued efforts to address teen vaping.
Q: What are the consequences of teen vaping in New Zealand?
A: The consequences of teen vaping in New Zealand can include addiction to nicotine, harm to brain development, and increased risk of using other nicotine products, such as cigarettes. In addition, underage vaping is a violation of the law and can result in fines or other legal consequences for both the minor and the vendor who sold the product.
Q: What can parents and educators do to prevent teen vaping?
A: Parents and educators can help prevent teen vaping by educating young people about the risks and consequences of vaping, promoting healthy behaviors and alternatives to vaping, and monitoring their children's behavior and social media use for signs of vaping or peer pressure to vape. It is also important to advocate for policies that restrict the sale and marketing of vaping products to young people.
Q: What steps are being taken in New Zealand to address teen vaping?
A: The New Zealand government has implemented a range of measures to address teen vaping, including increasing the legal age for purchasing vaping products to 18, banning advertising and sponsorship of vaping products, and restricting the sale of flavored vaping products. Education campaigns and resources are also being developed to raise awareness of the risks of vaping among young people.
YES, According to section 40 of the Smokefree Environments and Regulated Products Act, it is illegal for an individual to sell a notifiable product to anyone under the age of 18. Moreover, if a notifiable product is sold to an individual of any age, it is also prohibited to deliver or arrange for its delivery to someone under 18 years old.
No, it is against the law in New Zealand for individuals under the age of 18 to purchase cigarettes and vaping products, including vapes. Therefore, even on the day someone turns 18, they are still not legally allowed to buy vaping products until they reach the legal age of 18.
All schools, early childhood education (ECE) facilities, and care centers are required to display a notice indicating that smoking and vaping are strictly prohibited within their premises at all times. This regulation ensures that smoking and vaping are not permitted within the school or ECE environment, promoting a healthy and smoke-free setting for students and staff alike
No, vapes themselves are not illegal in New Zealand. However, there are regulations surrounding the sale and use of vaping products, particularly concerning age restrictions and advertising. It is illegal for individuals under the age of 18 to purchase vaping products, and there are restrictions on where vaping products can be advertised and sold. Additionally, there are regulations regarding the safety and labeling of vaping products to ensure consumer protection.
In New Zealand, the Smokefree Environments and Regulated Products Act 1990 mandates that all internal areas of workplaces, licensed premises, and specific public enclosed spaces must be both smokefree and vapefree. This legislation applies to various establishments, including schools, early childhood centers, retailers, licensed premises, sports clubs, and employers. Therefore, vaping in public indoor areas covered by the Act is prohibited to ensure a smoke- and vape-free environment for all individuals.
From 21 December 2023, manufacturers, importers, distributors, and retailers must only sell single-use vaping products that have a removable battery, a child safety mechanism, follow new nicotine concentration requirements, and comply with new labelling requirements.
We kindly ask that customers refrain from bringing young children into our stores. As vape shop owners, we find it challenging to repeatedly remind parents of this policy. We appreciate your cooperation in creating a comfortable environment for all our patrons.
We regret to inform our customers in Australia that due to recent regulatory changes, we are no longer able to ship electronic cigarettes to Australia. This decision is in compliance with the regulations set forth by the Australian government, specifically enforced by the Therapeutic Goods Administration (TGA).
The TGA has implemented restrictions on the importation of electronic cigarettes and nicotine-containing products, citing concerns over public health and safety. As a responsible retailer, we are committed to adhering to all applicable regulations and ensuring compliance with government guidelines.
For more information regarding the regulations imposed by the TGA and the importation of electronic cigarettes into Australia, please visit the official TGA website at [TGA URL]. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation in this matter."
By providing a clear explanation and directing customers to the official TGA website for additional information, you can help them understand the reasons behind the shipping restriction and where to find further details from authoritative sources.
Once roasted, coffee begins to lose its flavour the longer it’s exposed to air and moisture. We recommend that you store it in an airtight container in a cool, dark place and grind it just before brewing. Coffee in an unopened FlavorLock bag will stay fresh for several months.
Yes, we offer free standard shipping on all orders over a certain amount. Please check our website for the current free shipping threshold.
If your package is lost or stolen, please contact our customer support team immediately. We will work with the shipping carrier to locate your package and resolve the issue.
If your package is damaged upon arrival, please contact our customer support team immediately. We may ask for photos of the damaged package for verification purposes. We will work with the shipping carrier to resolve the issue and provide a replacement or refund if necessary.
No sorry we dont.
Frequently Asked Questions
Our Products
Yes, all our products comply with relevant industry standards and regulations. We are committed to meeting or exceeding safety, quality, and compliance requirements to provide you with peace of mind. Our products undergo thorough testing and evaluation to ensure they meet the necessary standards for performance, safety, and reliability.
We take counterfeiting and product authenticity very seriously. To safeguard our customers against counterfeit products, we implement robust measures, including secure sourcing practices, serialization, and authentication technologies. Rest assured, when you purchase from EasyPuff, you're getting genuine products backed by our reputation for quality and authenticity.
Yes, we stand behind the quality of our products with confidence. EasyPuff offers warranties and guarantees on select products to ensure your satisfaction. If you encounter any issues with your purchase, our dedicated customer support team is here to assist you promptly. Additionally, our commitment to quality extends beyond the point of sale, as we strive to provide ongoing support and assistance to our valued customers.
We offer a 3-month warranty on all manufacturer's parts on EasyPuff products, which is exclusive to the original purchaser and cannot be transferred. READ MORE
User-Friendly: The Rift Pod Vape is designed to be user-friendly, which makes it a great choice for beginners and those looking to quit smoking. Besides being easy to use and easy to maintain, it minimizes the learning curve, allowing users to focus on quitting smoking.This Rift Pod Vape is highly portable due to its compact design and lightweight construction. Portable nicotine replacement therapy makes it convenient to access when away from home, making it easier to resist smoking urges.
Nicotine Delivery: The Rift Pod Vape delivers nicotine through an efficient vaping mechanism, providing users with a satisfying nicotine hit that can alleviate cravings and withdrawal symptoms associated with quitting smoking. With adjustable nicotine strengths available in the e-liquid pods, users can gradually reduce their nicotine intake over time, supporting their journey towards smoke-freedom.
Customizability: The Rift Pod Vape offers customizable features such as adjustable airflow and wattage settings, allowing users to tailor their vaping experience to suit their preferences and nicotine requirements. This level of customization can enhance user satisfaction and support successful smoking cessation efforts.
Reliability: Built with quality materials and advanced technology, the Rift Pod vape is known for its durability and reliability. The device provides users with a reliable nicotine replacement solution throughout their quitting journey, resulting in consistent performance.With its simplicity, portability, nicotine delivery effectiveness, customizability, and reliability, the Rift Pod Vape is an excellent choice for individuals seeking an effective smoking cessation tool. An individual's needs should be taken into account when developing a comprehensive quit plan by a health professional. RIFT POD KIT
4STEPS ELIQUID
Start with 24mg Nicotine Strength: Begin your journey to quitting smoking by using e-liquids with a nicotine strength of 24mg/ml. This higher nicotine concentration provides a comparable level of nicotine to traditional cigarettes, helping to satisfy your cravings and reduce withdrawal symptoms as you transition away from smoking.
Gradually Decrease to 16mg Nicotine Strength: After getting accustomed to vaping and feeling comfortable with the 24mg/ml nicotine strength, gradually transition to e-liquids with a nicotine strength of 16mg/ml. This step allows you to reduce your nicotine intake while still providing sufficient nicotine to manage cravings effectively.
Further Reduce to 12mg Nicotine Strength: As you continue your journey to quitting smoking, further decrease the nicotine strength of your e-liquids to 12mg/ml. This lower nicotine concentration helps wean your body off nicotine dependence gradually while still providing a moderate level of nicotine to ease withdrawal symptoms.
The final step is to switch to e-liquids with a nicotine strength of 0.6mg/ml or even nicotine-free options (0.6mg/ml). By this point, you have reduced your nicotine intake significantly, and your body has become less dependent on nicotine. In e-liquids without or with minimal nicotine, you can concentrate on enjoying the sensory aspects of vaping without having to worry about addiction.
Customer Accounts
The first thing you need to do is make sure your email address and password are correct. On the login page, click on Forgot your password and follow the instructions to reset it. Please contact our customer support team if you are still having trouble logging in. Contact our customer support team if you are still having trouble logging in.
checkout process.These reasons include incorrect billing or shipping information, invalid payment methods, or technical issues. Make sure your billing and shipping details are correct. In addition, you can try a different payment method or contact your bank to ensure authorization. Please contact our customer support team if the issue persists.
Please clear your browser cache and cookies, or try accessing the website using a different browser or device if you are experiencing technical difficulties. If the problem persists, please contact our customer support team. Any error messages you may see should be included in your issue description.
Please accept our apologies for any inconvenience. To initiate the return process, please contact our customer support team within 7 days of receiving your order. We may ask for photos of the damaged or incorrect item for verification. Once the return is approved, we will provide you with a return shipping label and instructions on returning the item.
Once your order is processed and shipped, you will receive an email notification with a tracking number and a link to the carrier website. You can click on the link or enter the tracking number on the carrier website to track your order status. If you are having trouble tracking your order, please contact our customer support team.
Delivery times can vary depending on your location and the shipping method you choose at checkout. We aim to dispatch all orders within 24 hours of payment confirmation. Standard delivery within New Zealand usually takes 2-4 business days, while international delivery takes up to 10 business days. You can track the status of your order using the tracking number provided in your shipping confirmation email.
If you need to cancel your order, please contact our customer support team as soon as possible. If the order has not yet been processed or shipped, we may be able to cancel it foryou. However, if the order has already been shipped, you will need to follow our return process once you receive it.
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