EasyPuff Privacy Policy

Global Innovations Ltd, trading as EasyPuff (“we”, “us”, “our”) is committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, store, use, and disclose the personal information of our customers and employees, in compliance with the New Zealand Privacy Act 2020 (“Privacy Act”).

This Policy applies to all personal information we collect, hold, and use in the course of our business activities, whether you engage with us in our EasyPuff stores or via our online platforms.

Personal information in this Policy has the meaning given under the Privacy Act.

We may amend this Policy at any time. Updated versions will be posted on our website.

By engaging with EasyPuff—whether by subscribing to communications, purchasing products in-store or online, or creating an account—you agree to this Privacy Policy.

What Personal Information Do We Collect?

With your consent, we may collect a range of personal information, including but not limited to:

• Your name, delivery address, phone number(s), email address, and other contact details

• Date of birth

• Purchase history (online and in-store)

• Payment and billing details

• Feedback, reviews, or other correspondence

• IP address and browsing activity on our website (including via cookies)

• Information about the device and browser you use to access our site

How We Collect and Hold Information

We collect personal information directly from you when you:

• Place an order online or in-store

• Create an account

• Subscribe to our email communications

• Contact our customer service team

• Interact with our website or social media channels

We store your information securely in our customer databases, protected against misuse, unauthorised access, loss, or disclosure. Personal information is only disclosed with your consent or where legally required.

Why We Collect Personal Information

We collect, use, and disclose your information to:

• Provide and deliver our products and services

• Process orders, payments, and transactions

• Communicate with you about your orders, account, or enquiries

• Improve and personalise your in-store and online experiences

• Share information about products, promotions, and in-store events

• Notify you about important regulatory updates, Privacy Policy changes, and terms and conditions

• Manage our operations, including logistics, inventory, and administration

• Prevent and investigate fraud, loss, or misuse of our services

How We Disclose Your Information

We never sell your personal information. We may share it with:

• Our related companies

• Trusted contractors and service providers (e.g., IT providers, couriers, payment processors,)

• Product suppliers for delivery, warranty, or recalls

• Regulatory authorities or law enforcement agencies if legally required

• Overseas providers when necessary (e.g., international payments or technical support)

All third parties are contractually obligated to protect your information in compliance with the Privacy Act.

How We Protect Your Personal Information

We maintain robust electronic and procedural safeguards. Access to your personal data is limited to authorised personnel and third parties acting on our behalf. When your information is no longer required, it is securely archived or disposed of, unless further retention is required by law.

SMS Compliance

By providing your mobile number during checkout, you agree to receive text notifications about order processing and shipping. You may unsubscribe at any time by replying STOP to any message or using the unsubscribe link provided. Message and data rates may apply.

For assistance, text HELP to the number you received the message from or email us at support@easypuff.co.nz.

Email Communications

Your email address is collected to provide order confirmations, shipping updates, and relevant communications. You may also receive educational updates and industry News unless you opt out. If you unsubscribe, you may miss important service-related messages.

You can update your preferences via your EasyPuff account or by contacting us.

Cookies and IP Addresses

We use cookies to enhance your experience, remember your preferences, and improve our services. You can disable cookies in your browser settings, but this may affect site functionality. We may also collect your IP address to analyse trends and prevent fraud.

Data Breach Notification

In the unlikely event of a data breach likely to cause serious harm, we will promptly investigate, contain the issue, and notify affected individuals and regulators as required by law.

Accessing or Updating Your Information

You have the right to access or correct your personal information. You may also request details about how we use your data or lodge a complaint.

To make a request or complaint, please contact our Customer Service team:

EasyPuff Customer Service
Global Innovations Ltd, trading as EasyPuff
1287 Cameron Road
Tauranga 3112
New Zealand

Phone: +64 7 925 0904
Email: support@easypuff.co.nz

If you are dissatisfied with our response, you may also contact the New Zealand Privacy Commissioner:
https://www.privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner/

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Changes to This Privacy Policy

We may update this Policy from time to time. Material changes will be communicated via email or on our website. Minor updates may occur without notice.

This Privacy Policy was last updated on 30 June 2025.