Vex Device

Delivery

New Zealand: Deliveries are made through New Zealand Couriers. NZ Couriers is usually an overnight service, one-two days max. Depending on what option you have chosen for Delivery, it can take up to 5 days to be delivered. Free shipping in New Zealand only for orders over $50
Australia: DHL Express takes 4-7 days to be Delivered and costs approximately $28-$45 depending on weight. Courier fees include all Postage and Packaging. For FAQ about our Shipping services, please see our FAQ.

Warranty, Coverage, Returns, and Refunds Policy

All the products sold by EasyPuff carry a minimum of a 3-month warranty unless otherwise specified in this document or on the respective product page on all manufacturer's parts. These warranties are not transferable. Anyone other than the original buyer of the product cannot claim warranties on the product.
The EasyPuff warranty applies only to the hardware and electronic components. It does not apply to liquids, cartridges, and bonus items supplied with the product.
This warranty does not cover normal wear and tear, accidental or intentional damage, abuse, use of the product for purposes that it was not designed or intended, neglect on the part of the user, failure to follow the operation manual, and unauthorized tampering or repair of the product by someone who EasyPuff does not authorize.
The buyer's responsibility is to check the product they receive for any pre-existing defects or faults and immediately report them to EasyPuff by email or phone call within 24 hours of the receipt of their product for either refunds or replacements. Delay on the buyer's part will result in the refusal of the claims.
Refunds are provided only when the reserves are not available.
All returns will be checked out for any faults before a refund is made. If no responsibility is found, no return is processed.
EasyPuff may ask the buyer to furnish evidence of flaws in the product through pictures before authorizing its shipment to our location for repair, return, or refund.
The buyer must provide all the accessories, bonus items, and other items received with the faulty product for a fair assessment of the product's performance. If the product is not in the condition explained by the buyer when it returns to us and is in working condition, its return shipping costs will be borne by the buyer.
We will ship the product returned to us only when the buyer has furnished us with a prior return authorization. We must receive faulty products within 14 days of the product receipt by the buyer. In case of any delays, we reserve the right to refuse the claims by the buyer.