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Shipping Insurance Add On!
PRODUCT DETAILS
Protect Your Purchase: Peace of Mind Guaranteed
Secure Your Vaping Essentials: With our Order Protection Guarantee, you can shop with confidence, knowing your selections are safeguarded against damage and loss. This optional coverage ensures that, should anything unforeseen happen during the shipping process, your investment is secure, and you can remain calm knowing your order is safe.
How It Works:
- Comprehensive Coverage: For a small additional fee, your purchase is protected from the moment it leaves our facility until it arrives at your door.
- Hassle-Free Replacement: In the unlikely event of damage or loss, simply reach out to us. We'll handle the rest, ensuring a smooth and swift replacement process.
- Peace of Mind: Enjoy the tranquility of knowing your order is under our protective wing, letting you focus on the excitement of your upcoming vaping experience.
Easy Claim Process:
Should you need to make a claim, our dedicated support team is here to assist you every step of the way. Contact us immediately at:
- Phone: +64 7 925 0904
- Email: support@easypuff.co.nz
Our process is designed to be straightforward and stress-free, ensuring you're back to enjoying your vaping products in no time.
Make It Special With Our Gift Packing Service Add On!
Commitment to Your Safety:
Remember, our commitment extends beyond just securing your order. We're dedicated to ensuring the safety and satisfaction of all our customers. Please use our products responsibly and keep them out of reach of children and pets. In case of emergency, contact the New Zealand National Poisons Centre at 0800 POISON (0800 764 766), available 24/7.
SHIPPING & RETURNS
EasyPuff Shipping Policy
Fast & Reliable Delivery Across New Zealand
At EasyPuff, we’re dedicated to delivering your vaping products quickly and safely, ensuring you enjoy your purchases with minimal wait time.
- Free Standard Shipping: We offer complimentary shipping on all orders over NZ$50. For orders under this amount, a nominal fee of NZ$5 applies. Deliveries typically arrive within 2-4 working days.
- Express Shipping: For those needing their items sooner, express shipping is available for NZ$10, promising next working day delivery for orders placed before 2pm NZT (applicable to most urban areas).
- Rural Delivery: Deliveries to rural addresses might take an extra 1-2 days. We appreciate your patience.
Track Your Order
Once your order is on its way, you’ll receive an email with a tracking number. Use it to check the status of your shipment on the courier’s website.
EasyPuff Returns & Refunds Policy
Your Satisfaction, Our Commitment
We strive for your complete satisfaction. If you’re not entirely happy with your purchase, here’s how we can rectify that:
- Returns: You’re welcome to return any unopened and unused items within 30 days of receipt. Please understand, for health and safety, we cannot accept returns on items that have been opened or used.
- Faulty Products: Encounter an issue? Please contact us within 7 days. We’ll arrange for the item to be returned and offer a choice of a replacement or a refund.
- Initiating a Return: Start by contacting our customer service team at support@easypuff.co.nz or call us at +64 7 925 0904. Please mention your order number, the items you’re returning, and the reason.
Refunds
Upon receiving and inspecting your return, we’ll process your refund or exchange as quickly as possible. Refunds will be credited back to your original payment method.
For any questions about your order, shipping, or returns, don’t hesitate to get in touch with us at EasyPuff. Our team is ready to assist you with any queries or concerns you might have.